Matt “Pinky” at Metro Toyota in Kalamazoo delivered an exceptional car-buying experience from start to finish. From the moment we began working with him, it was clear his focus was on making sure we had all the information we needed to make the best decision for ourselves. He was incredibly accommodating with test drives and always ready to meet any request with patience and professionalism. What truly set Pinky apart was the complete absence of pressure or judgment. He gave us the space to think through our options, never pushing or rushing us, which made the process feel comfortable and enjoyable. Throughout it all, he remained transparent, down to earth, and genuinely easy to talk to. His courteous and considerate approach made a lasting impression. Pinky also stood out for his reliability—he consistently met communication timelines and kept everything on track. Beyond that, he went the extra mile by coordinating with other departments to ensure we had access to any additional assistance we needed, making the entire process seamless. Thanks to Pinky, purchasing our fully loaded Tacoma TRD Sport was more than just a transaction—it was a truly enjoyable and memorable experience. If you’re looking for someone who values honesty, communication, and customer care, Matt “Pinky” is the person to see. Highly recommended!

Andy was a great salesman, he let us look through the lot to see which vehicles we wanted to know more about and test drive. He wasn’t pushy at ask and we really liked that! We had questions about a RAV4 plug in hybrid and he answered them all. We chose a 2026 RAV4GR and we loved it. Andy was so helpful in us making the decision to buy a new car.

I worked with Chris H in purchasing my vehicle and I couldn’t be happier with the service he provided! He went above and beyond to make sure I got exactly the color/model I was wanting and kept me informed and updated leading up to purchase day. He made the process smooth and easy and took his time making sure I understood all the features and felt comfortable before taking it home. I would highly recommend him to work with to any friends and family!

Pinky was wonderful! The whole process from start to finish was seamless. Would highly recommend him and his team.

The service here is impeccable and fast! 🏃‍♂️ 👌 I love it here!

I bought a Kia they got on trade in. There was an issue with a check engine light during/after the sale and they graciously took care of the issue. They were responsive and helpful throughout the process, providing a loaner car while they had the car repaired. Chris Havlock was there each step of the way and I appreciated his efforts.

It was a pleasant experience would certainly do business again with Metro Toyota. Chris was wonderful in making my purchase has easy as possible.

The guys here are fantastic, even tho it was a process it was easy and they keep you update highly recommend Chris B

I worked with Chris Havlock to purchase a used Honda Pilot and he went above and beyond to make my experience easy and hassle free!

Chris H made the purchase of my new truck seamless and enjoyable. He was excellent with his communication and I would recommend him to anyone! Thanks Chris!

Words cannot express the amount of gratitude and over all pleasure it was working with the team. Jamie was a phenomenal salesman. I was stuck in a vehicle that just was not working out for my lifestyle. I went into the day of thinking my only options were to settle for something smaller and maybe not exactly what I wanted. By the end of the day I was driving away in my absolute dream car a 2026 4Runner! Needless to say many happy tears were shed and a much needed stress release knowing I have a vehicle I want for the first time in my life. I will be recommending Jamie along with Metro Toyota as a whole. The entire staff was down the earth and just amazing. Thank you to everyone!