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Our Reviews
The guys here are fantastic, even tho it was a process it was easy and they keep you update highly recommend Chris B
Chris was extremely helpful, evaluating comparing models and years for me. He spent a decent amount of time showing me the options in comparison, answering my questions and treating me on the car itself so I could feel comfortable driving and operating. Also made it feel like I could stop back anytime I needed any assistance with any of the amazing software in the Bz. Jon who process the financial paperwork, was very efficient and explained all the paperwork excellently. Everyone I met with with in the dealership. we’re friendly and courteous. They made a somewhat stressful decision making process much easier..
Chis was a fantastic help to us before we even stepped in the building. Very informative with texts and emails. Made car shopping easy!
Chris supplied me with plenty of options for trucks in my criteria I was looking for. Didn't push anything let my wife an I choose and was very knowledgeable. Definitely will be back looking for him on. Our next Yoda purchase.
First time buying a Toyota and any vehicle from Metro Toyota and the service and sales team were amazing. I would highly recommend my salesman Chris Bautista. Chris was highly knowledgeable and came through with a smooth sale and everything that was promised. Great work Chris and Metro! Bill Shearer
I had a great experience here with Bill. He talked to me not just my partner when I was inquiring about my new car.
Very helpful, great staff, efficient and willing to work with individual situations in a supportive way.
Chris Bautista and Todd Niedzwiecki are great people to do business with. Our transaction was smooth and seamless. I recommend them highly and without reservation
Worked with Connor. We were happy to have inquired at just the right time to find a sienna XLE. However, due to years long production bottlenecks at Toyota (who STILL don't have enough chips to produce enough vehicles to meet demand) we still have only one key for our new 6 month old vehicle. Having one key is obviously a hassle for the customer. Also, we worked with Connor to have a trailer hitch installed and they forgot to install the wiring harness so we can't tow until I install it myself. For the price we paid for the hitch, I assumed that they would install the wiring harness so we could actually use the hitch. Doesn't sit well with the customer who just paid over $50k for a vehicle which was pre built without any of our specs. Overall, I am unimpressed with Metro Toyota and with all the ridiculous (and unnecessary) technology used on new vehicles that will only increase the cost of maintenance. Again, they chose to save a chip on only giving the customer one key because they use all their chips for the power gadgets. I think this will be our last Toyota as our 2009 sienna was only worth $500 trade in at Metro Toyota which is also the worst resale value I've experienced with any vehicle!
Ask for Rob!!! This was my first time purchasing a car from a dealership. I had a great experience. Our salesman Rob was laid back and fun to work with. He addressed any potential concerns we had and did not shut us down like other places have. The car was in great condition and fairly priced. I absolutely love my BRZ and I constantly get compliments on it all the time. Metro Toyota has a great reputation due to their quality sales and financing services.
Metro Toyota Service Dept. just lost a customer. I had a $102 oil change at Metro this morning. I've never paid that much for an oil change before...anywhere! When I questioned the cost the attendant told me he "didn't set the prices." I tried to use a coupon card for $20 off and the attendant required that I use a coupon for $10 off because "the other card still had time until expiration." It expires in 11 days. I won't be back to Metro in 11 days. You all are better than this.
Just bought a Tacoma from Terry Baker, fantastic job! He explained everything, got a little more for our trade and showed my wife how it all worked! Highly recommend you see Terry
Just bought brand new rav4 for my wife. The entire infotainment unit immediately acted up. Went completely dark at times. Cut off phone calls. All kinds of problems. My wife had video of this all happening. They had her go in multiple times and sit there for hours. Then they'd say they couldn't get it to do anything, so they couldn't fix it. Also told her she would need a new iphone because her iphone 8 was too old. Of course, no mention of this before we spent $40,000 on the car. They charge $169.99 per hour for labor, but apparently my wife's time is worthless. So after the 3rd time, I went in to help her because they were xxxxxxx her around bigtime. The guy told me she would need a new phone and they wouldn't fix it. I told him that was xxxxxxxx. Now they say they won't even work with us unless I go in to apologize for being mean to the man when he told me we needed a new $1000 phone to use the radio on a brand new car.
Worst experience ever! Ken Karakula incredibly unprofessional. Service manager Will Krueger even worse. What a liar! Then reached out to owner Jeff DeNooyer, what a waste of time! I am happy to take my business to elsewhere.
I inquired about a Highlander and asked the sales rep. if there is a new model change happening this Sept. He said definitely not.. Toyota won't release a new model this year etc... Come to find out they are. If you don't know Please don't guess!
Welcome to Metro Toyota
Welcome to Metro Toyota – a dealership in Kalamazoo, MI that’s dedicated to helping local car shoppers find excellent new vehicles. Our selection and staff are ready to lend assistance to drivers throughout Portage, Mattawan and other western Michigan communities.
If you’re in the market for a new Toyota, there’s no better place in the area to start your search. We specialize in selling the latest Toyota models, offering an impressive selection of Toyota cars, trucks, and SUVs. Our inventory is packed with popular new Toyota cars like the Camry, Corolla, and Prius. You can also come to us to find legendary Toyota SUVs like the 4Runner, RAV4, and Highlander. If your driving habits call for a pickup bed, check out our new Tacoma and Tundra truck models. Whatever kind of car you need, Metro Toyota is ready help you find a match.
Buying a new model isn’t the best route for all car shoppers, however. We strive to accommodate all tastes, budgets, and priorities with our used car inventory. With dozens of pre-owned vehicles on hand, we’re able to help shoppers of all kinds find vehicles that can work for them.