Customer Testimonials
I can’t say enough good things about my experience working with Chris Bautista! I recently traded in both of my vehicles, and the entire experience exceeded my expectations from start to finish.
From the trade-in values to the sticker prices, everything was incredibly fair and competitive. It’s rare to walk away from a dealership feeling like you got a fantastic deal on every side of the transaction, but that’s exactly how I felt.
What really set this experience apart, though, was the customer service. Chris and Evan were professional, knowledgeable, transparent, and genuinely great to work with. ... Read More Google - Nov 6, 2026
Every time I come to this dealership with a tough problem (equity, car damage, etc.), they take care of the issue with no problems. Traded my car in and got the fairest offer compared to other dealers and I didn’t have to argue. Small hiccup right before paperwork and Evan and Chris stepped in and we got it handled so fast. Can’t stress enough how much better this dealership is compared to the others in the area!
I can’t recommend this dealership enough. Awesome team that you don’t have to haggle with. All of my trade in values were way above Carvana and KBB without saying a word. They worked a deal that made sense for me!
Don and the Toyota team made our experience of buying a new used electric vehicle a pleasure! Thank you for the deal! We are so happy and BTW, We got 245 mi on our last charge!!! thank you again!
Chris was very easy to work with, not pushy or an overly the top sales tactic kind of guy. He seems very genuine and willing to take the time to get you into something you want and enjoy.
Matt (Pinky) is the best salesperson I’ve ever worked with! He is honest, kind, and incredibly patient. I also know him personally, and I can tell you that these qualities genuinely reflect who he is as a person. He truly cares about people, and that shines through in the way he treats his customers. I highly recommend Matt to anyone looking for a great car-buying experience!
Chris was great he showed me and my wife several trucks. Chris answered all our questions
Julia was so awesome we ended up buying two!!! I will be back.
Buying a car can usually be overwhelming, but Metro Toyota made it surprisingly easy. They gave me a very fair offer on my trade-in and worked with me to get a payment plan that fit my budget perfectly. A big shoutout to the team for their professional and transparent service. Highly recommended!
I booked a recall service appointment a month in advance and was called 5 MINUTES before my appointment to be told they didn’t have the major part they needed for my car. When I asked how that was possible when I had booked so far out, I was simply told “it looks like nobody ever actually ordered the part.” To not only do that, but to waste my time by not telling me sooner, is very unprofessional.
"I had a fantastic experience buying my vehicle here, all thanks to Chris Bautista! From the moment I walked in, he made the entire process smooth, transparent, and completely stress-free
Great experience with Cory, Connor and the team at Metro Toyota! From finding the right vehicle to the purchase, very easy and supportive process.
I helped my Mom shop for a new SUV. We both were very very happy with Chris our salesperson. I only rated Metro 4/5 because I personally have a grudge against upselling. I don't remember the finance guy's name, and he was friendly and just doing his job, but I don't appreciate thinking I'm done making decisions and then having to decline ten more things at the end to get the deal done.
I had the pleasure of working with Christopher Bautista & exceeded all of my expectations! From start to finish, he made the process very simple and communication was always there. I never felt pressured in purchasing a vehicle and will certainly recommend him to anyone else looking for a Toyota vehicle in South West Michigan!
AT 68 YEARS OLD I HAVE PURCHASED AND LEASED SEVERAL VEHICLES. I CAN HONESTLY SAY THAT THIS WAS BY FAR THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD. EVERYONE AT METRO WAS GREAT. PARTICULARLY CHRIS HAVLOCK WITH WHOM I DEALT WITH. HE WAS PREPARED, PERSONABLE, AND KNOWLEDGEABLE. WOULD HIGHLY RECOMMEND CHRIS AND METRO.
It’s a really nice place, everyone their is very helpful and you can tell their passionate about what they do
Chris was very attentive. His boss was fair with trade in value. Joe was fast and efficient with the closing.
Chris H. was extremely helpful and made my car buying process easy! I went in looking for a pre owned vehicle. Chris listened to what I was looking for and helped me find the perfect car for me. I appreciated that he texted me everything I need to know and have to make purchasing day easy and quick. Definitely recommend asking for him!
Good
Great customer service great facility definitely would recommend it
Conner is the best salesman hands down. My car died so I messaged him telling him that I needed a car ASAP! By the next afternoon he had a car picked out for me that was perfect and the process was super fast. From start to finish I was out of the office and had my new car in record time! It's exactly what we needed in the perfect price range.
Good experience went in for first free oil change and waited in their comfortable lounge area and enjoyed the coffee. Great service.
Chris Bautista did a great job! Thank you Chris
Bought a toyota corolla LE new here in 2023. According to Toyota this model comes with Firestone tires from the factory, was told today that I need new tires after 51000 miles. I inspected my tires and not only are they bald but they are Hankook brand. This is the only place I have had my car serviced, how did I get bald tires that are not factory standard? They also charge 114 dollars for an oil change. I better get a good explanation on this.
I recently purchased a new Tundra from Metro Toyota and worked with Connor Moss. I was very impressed with the entire experience.
Connor was personable, professional, knowledgeable, and especially responsive throughout the process. What I appreciated most was that I never felt like I was being “sold” something. I knew I wanted a Tundra, and Connor gave me the information I needed, answered my questions, and let the truck and the numbers speak for themselves. There was never any pressure.
What has impressed me just as much is that his responsiveness didn’t end when the sale was completed. I’... Read More Google - Sep 15, 2026
We recently bought a plug in hybrid RAV4 from Metro Toyota. Love the new car! It's all that we hoped for. Andy Elkantar was our sales person and he was so helpful in every way from start to finish. Couldn't be happier with the experience.
Every time I call the parts department they NEVER answer I end up calling Toyota in Grand Rapids and they answer immediately and are super helpful. I get places are busy, but I mean they NEVER answer no matter what time of day I call looking for parts.
Andy is a great guy and very helpful! He has a no pressure approach which made him great to work with.
Do not bring your automobile here for diagnostic work. I had an electronic issue that they first deemed fix with “battery cable tightening” then saying it was an update that had a known issue of not working and that I needed a new radio unit. Minimum $2k for a Salvaged radio and 8k for a new one. I asked for the service bulletin and it says nothing about it not working and needing an entire unit being replaced.
They were even attempting to charge me for the update that didn’t work until I pushed back. I still had to ... Read More Google - Aug 31, 2026
Came in for an 8:30 appt which I knew would take 2-3 hours. At 11:20 I learned my car never got started because of a mistake in communication on their end. They recovered quickly, gave me a ride to and from a place to get lunch and expedited the work. Thankfully I was not in a hurry but this simple administrative mistake shouldn’t happen and I’m sure would piss some off a lot more than it did to me on that particular day.
Friendly and informative staff. No high pressure. Both Connor and Bob helped me secure the right car at the right price for me. Both were professional and patient.
Didn’t know how it would go with it being my first time but Chris H was helpful from the start, made sure I knew what stuff meant and had no problem answering all the questions I had about the car, most definitely recommend you get with him when wanting to purchase a car, he won’t let you down!!
Very nice service department, friendly, knowledgeable, and professional; I just wish prices for service were a bit more affordable.
Finally a dealership that has demo cars for people to drive. We were having difficulty finding a certain car to even test drive (other dealerships don't have any on their lots). Metro Toyota has assigned demo cars so people can atleast test drive what they are interested in and maybe want to order. Alex was very helpful and easy to work with.
Chris was incredibly helpful and always a step ahead during the car buying process. Once he learned our priorities for a pre-owned vehicle on our limited budget, he immediately found excellent, affordable options. And for our family, we still need a third row of seating and he found us a great option. He was great on the test drives, showing me the features of each vehicle. All of that technical things aside, what set Chris apart was how he treated us. He truly listened and heard us. This was an unexpected, needed purchase and he calmed my nerves immediately. His ... Read More Google - Aug 7, 2026
We have bought two used cars from this dealership and have been customers for about 15 years. Normally oil changes are expensive, but I have never (in 15 years) paid almost $500 total for oil changes on two cars where they just changed the cabin filter on one and the cabin and engine filter on the other. My husband was not happy about it and he will be doing all our oil changes in the future. I do not know why it has gotten so expensive. I went back and asked the guy if the numbers were correct and yes, unfortunately.
Just recently bought a car from here and I’ve gotta say working with Alex has been amazing. I usually don’t write reviews cs they lowkey take too much time, but I genuinely appreciate all the help Alex has been. I recommend asking for Alex if you stop by.
We saw a vehicle we liked on line. When we came out to look at it and test drive it we were not pressured to do anything right away. We were very pleased with our salesman Chris B.
Easy transaction when we were looking for a third vehicle. Chris H was a great salesman to work with and we were able to make a deal that was fair. Highly recommended
Cristina Kellum helped me figure out scheduling challenges so I could get new tires before a trip, XiaoRui made sure things moved along and helped me with getting a ride back to pick up my car. Excellent customer service, highly recommend!
Great customer service from Kayla and she knows what is needed to get you back on the road. Give them a call for any of your vehicle needs, They will not let you down!
Everyone was very friendly and helpful. Always greeted, always given a bottle of water. Recommend
Ultimately didn’t end up purchasing a car through them, but had a great time finding the perfect fit for myself with the help of Matt, aka Pinky! Wonderful time, highly recommend!
Andy great salesman no pressure no push awesome loan manager everybody at the dealership were great. We’ll definitely buy another car. God willing in the future. Thank you.
My fiancée and I were buying our first car, and Connor Moss at Metro Toyota made the whole experience way easier than we expected. He was patient, answered all of our questions, and never made us feel rushed or pressured into anything.
You can tell he genuinely cares about helping people find the right vehicle, not just making a sale. He was honest, easy to talk to, and made sure we understood everything throughout the process.
If you’re looking for someone who genuinely cares about his customers and goes above and beyond, I can’t recommend Connor Moss ... Read More Google - Jul 4, 2026
Great experience with the dealership overall. Toyota's allocation system is frustrating but at no fault of the local team. Connor did a great job answering my questions and getting everything taken care of without the pushy salesman stereotype. I'll be back again in the future for my next Toyota.
Chris Bautista at Metro Toyota was extremely helpful in finding the right vehicle for me. He is very knowledgeable and professional. Absolutely no pressure to purchase a vehicle. He has outstanding communication and customer service skills. After purchasing a new Corolla, Chris took the time to give me an overview of the new technology, including Toyota Safety Sense 3.0. If you are looking for a vehicle, I would definitely recommend seeing Chris at Metro Toyota.
Less than 24 hours after I had the idea to finally pull the trigger on getting a new car we were driving down the road. Matt in sales and Zeb in Finance made this a no pressure process. They listened to what we wanted and didn’t want. I would definitely buy there again.
Andy at metro Toyota was extremely courteous and professional and no pressure the F and I was the same i highly recommend him in a future car purchase.
Connor was exactly the kind of salesperson we hoped for when purchasing a new car, knowledgable and laid back. He was able to work his magic and get the car we wanted in much less time than we anticipated. Thanks!
Found my dream car posted on Facebook by Chris H. In Used Cars. Upon arriving at Metro it was clear that my satisfaction mattered - not just the bottom line. Chris H. and the Metro team went over and above to ensure my purchase was in the best possible condition prior to delivery. Highly recommend!
Chris was great to work with, very nice and helpful.
Bought s Corolla today from this dealership. Best experience I’ve ever had buying a car from a dealer. Jamie Baran is a perfect salesman. Informative, listens, respectful, not smarmy, and emotionally intelligent. Zed was the most efficient finance person I’ve ever worked with. Informative, but not at all pushy. Would buy from them again!
Had a great experience at Metro! Professional, knowledgeable, and courteous, and zero pressure! Also very quick and smooth delivery of our vehicle. Highly recommend Andy and the crew at Metro!
Matt “Pinky” at Metro Toyota in Kalamazoo delivered an exceptional car-buying experience from start to finish. From the moment we began working with him, it was clear his focus was on making sure we had all the information we needed to make the best decision for ourselves. He was incredibly accommodating with test drives and always ready to meet any request with patience and professionalism.
What truly set Pinky apart was the complete absence of pressure or judgment. He gave us the space to think through our options, never pushing or rushing us, which made the process feel comfortable and ... Read More Google - Jun 8, 2026
Andy was a great salesman, he let us look through the lot to see which vehicles we wanted to know more about and test drive. He wasn’t pushy at ask and we really liked that! We had questions about a RAV4 plug in hybrid and he answered them all. We chose a 2026 RAV4GR and we loved it. Andy was so helpful in us making the decision to buy a new car.
The guys here are fantastic, even tho it was a process it was easy and they keep you update highly recommend Chris B
Chris was extremely helpful, evaluating comparing models and years for me. He spent a decent amount of time showing me the options in comparison, answering my questions and treating me on the car itself so I could feel comfortable driving and operating. Also made it feel like I could stop back anytime I needed any assistance with any of the amazing software in the Bz. Jon who process the financial paperwork, was very efficient and explained all the paperwork excellently. Everyone I met with with in the dealership. we’re friendly and courteous. They made a somewhat stressful decision making ... Read More DealerRater - Apr 30, 2026
Chis was a fantastic help to us before we even stepped in the building. Very informative with texts and emails. Made car shopping easy!
Shame on me for not reading all of the reviews about the service department beforehand. Bought a truck in October from Metro. February comes around and I'm already having issues with the transmission. Sales department seemed fine, but some small red flags about the truck at purchase. Service department doesn't communicate well. Trying to just schedule an oil change was ridiculous. Taking it in for a diagnostic on the transmission issue was impossible! Drove an hour for the diagnostic appointment, the appointment was listed for an oil change and no one was even available for a diagnosis. Elliot, ... Read More Google - Apr 4, 2026
Chris supplied me with plenty of options for trucks in my criteria I was looking for. Didn't push anything let my wife an I choose and was very knowledgeable. Definitely will be back looking for him on. Our next Yoda purchase.
First time buying a Toyota and any vehicle from Metro Toyota and the service and sales team were amazing. I would highly recommend my salesman Chris Bautista. Chris was highly knowledgeable and came through with a smooth sale and everything that was promised. Great work Chris and Metro! Bill Shearer
Used lot sells lemons.
I brought my vehicle to the service department because the SRS light was on. During the initial diagnosis, the team informed me that replacing one specific part would fix the issue. I trusted their advice and spent my savings to get that part replaced. Unfortunately, after the repair, the problem still exists.
Now, the service department is saying they need to check each system one by one, which will cost even more. It feels like they are guessing instead of identifying the real cause. I’ve already invested a lot of money without seeing results.
I sincerely request Metro Toyota ... Read More Google - Oct 9, 2025
I brought my vehicle to the service department because the SRS light was on. During the initial diagnosis, the team informed me that replacing one specific part would fix the issue. I trusted their advice and spent my savings to get that part replaced. Unfortunately, after the repair, the problem still exists.
Now, the service department is saying they need to check each system one by one, which will cost even more. It feels like they are guessing instead of identifying the real cause. I’ve already invested a lot of money without seeing results.
I sincerely request Metro Toyota ... Read More Google - Oct 9, 2025
I had a great experience here with Bill. He talked to me not just my partner when I was inquiring about my new car.
I spent $2500.00 paying toyota for a repair that never fixed my sequoia. Then my friend fixed it by simply replacing my $15 relay (turns-out it was the only issue I had before metro).
After, i went to the service dept several times, politely asking them to finally go thru my fuses & relays (as they should have the first hour they had her) but he never helped me, just kept saying we will talk again...
When i look back, i can now see that they have a system of trumping-up hours, by constantly switching mechanics and service reps, so that no ... Read More Google - Jul 28, 2025
Very helpful, great staff, efficient and willing to work with individual situations in a supportive way.
Chris Bautista and Todd Niedzwiecki are great people to do business with. Our transaction was smooth and seamless. I recommend them highly and without reservation
Spoke with service writer who was helpful with setting up appointment. My main concern was a lose front bumper, possibly from a minor accident from previous owner. I was charged full diagnostic time for what?? I was told they didn't want to go further as they didn't want to be liable. I was missing fasteners, missing prior, that could have been replaced. Not even suggested. I threw away over $400 for nothing. I won't be back.
Brought in my truck for services and they made an absolute mess of my vehicle and looks like they didn’t even bother to try and clean it, my belt was then squeaking, and I paid literal money for some poor service job. Very unsatisfied and definitely not bringing it back. Let alone the did inspections and charged me when I just asked for new brakes and didn’t want them inspected just replaced. Then charged me for bolts on my skid plate that didn’t need to be done. As I literally took them off myself not to long ... Read More Google - Jun 3, 2025
Still waiting for the 2nd key for our '24 sienna. Was told at purchase time that the key would be mailed to us which never happened. Every time we bring it in for service we get the run around about how they can't do it for some reason. Too "busy" today is today's excuse. We were told that our key was ordered about 6 months ago but they still don't have it. Why do they tell customers they'll send second keys? Not happy with this dealership, or Toyota in general after this nonsense.
Service Department Needs Improvement.
I brought my Prius in for a scheduled oil change. They always try to upsell on service. This time, they pulled the cabin air filter and showed me a photo of the filter piled high with shredded debris and declared I needed a near $400 treatment. “Hadn’t I heard any noise from the blower?!”
Nope, None.
When I said no, (I can change the cabin filter myself) the service advisor said okay, he’d tell the tech. Well, let me tell you - when I left it sure was making a ton of noise. I called ... Read More Google - May 18, 2025
Most unethical place you could ever buy a vehicle. Took advantage of a 20-year-old young working man. Bought a brand new vehicle.Nothing but problems. If you want a great experience, go to sunshine toyota battle creek, michigan.I personally have bought many vehicles there
Don’t ever work with Connor Moss. I put down $500 to reserve a gr86 Hakone in July of 2024. He guaranteed me they could get one. I kept seeing them online for sale, but was told not to worry, mine will be here. After weeks of no communication, he finally tells me that I can’t get any gr86 because they aren’t making them. I went to Sunshine Toyota in Battle Creek to find out all the Hakone models have been sold, but they have a new gr86 being built in 2 days. Should arrive here in 5-7 weeks. I bought ... Read More Google - Apr 9, 2025
Have a second opinion to make sure you actually need to have things done rather than listening to their service salesmen.
Crazy how my family friends come in to get their muffler checked and they say “four thousand dollars the car is rusted underneath” they go to muffler man and boom 270$ for a new muffler (SCAMMERS taking advantage of elders)
Came here to see if I could get my hatch fixed. Made an appointment and waited nearly 2 hours before they even looked at my car (service liaison left for lunch and when I asked how much longer I'd have to wait, the person said they weren't sure because they were "really busy"... what's the point of having appointments if they can't schedule appropriately??). Finally took a look and quoted me $2600 to fix it. I was shocked and said I'd find another place and get a second opinion, and then they came back and ... Read More Google - Mar 5, 2025
I did some work at the metro Toyota in Kalamazoo mi yesterday. I was charged an additional fee of $59.99 that was not part of the bill. When I ask about it I was told that it was a fee for the rags and miscellaneous that the technician used for the car. This is beyond a ripoff.
I recently purchased a new Toyota from them and love the vehicle.
Their sales staff is professional and knowledgeable.
A mistake was made on one of the legal forms and they copied me when they submitted them. I discovered the mistake when I reviewed the submitted forms and notified them. I hope the mistake has been corrected.
On the day I picked my vehicle up, I noticed the General Manager at his office desk as I was leaving. I let him know about the clerical error and that I hoped I wouldn’t have a similar experience with his service ... Read More Google - Jan 3, 2025
I had hoped this would be my service home for this car, but the trust was lost from the start. This car has sentimental value as it belonged to my late grandfather. He had a history of servicing the car at Metro, so this is where I went for the first oil change under my ownership. I felt the damage to the steering wheel once I left the service department, so I returned to the shop. After staff "reviewed the cameras", they would not take responsibility because they could not see it occur on the footage. How exactly ... Read More Google - Oct 7, 2024
Shop anywhere else.
Customer service very bad
Worked with Connor. We were happy to have inquired at just the right time to find a sienna XLE. However, due to years long production bottlenecks at Toyota (who STILL don't have enough chips to produce enough vehicles to meet demand) we still have only one key for our new 6 month old vehicle. Having one key is obviously a hassle for the customer.
Also, we worked with Connor to have a trailer hitch installed and they forgot to install the wiring harness so we can't tow until I install it myself. For the price we paid for the ... Read More DealerRater - Jul 8, 2024
Ask for Rob!!! This was my first time purchasing a car from a dealership. I had a great experience. Our salesman Rob was laid back and fun to work with. He addressed any potential concerns we had and did not shut us down like other places have. The car was in great condition and fairly priced. I absolutely love my BRZ and I constantly get compliments on it all the time. Metro Toyota has a great reputation due to their quality sales and financing services.
Wanted to charge 250+ for a diagnosis on my power steering pump. Called Toyotechs and they charged me 63.91. They were done in 30 minutes! Do yourself a favor and go to Toyotechs on 3928 W Michigan ave. There’s a reason metro’s employees left to start their own thing.
Never once has anyone offered me help at all maybe because I’m young but that’s always how it has been for a very long time and it’s messed up you can judge someone by their look or their age it’s just rude and unprofessional I’ve been to the dealer multiple times and haven’t been helped once